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Customer Service Survey
CUSTOMER SERVICE SURVEY
How is MMS Doing?
Please take a few minutes to fill out this survey on the timeliness and quality of the service you received over the phone with MMS. MMS welcomes your feedback and your answers will be kept confidential.
MMS Customer Service Experience
How long did you wait on the phone before being helped?
(Please Select)
0 to 5 Minutes
5 to 20 Minutes
20 to 40 Minutes
Longer than 40 Minutes
How would you rate the competence of the employee who helped you?
(Please Select)
Outstanding
Good
Adequate
Needs Improvement
N/A
Were your questions answered to your satisfaction?
(Please Select)
Yes
No
N/A
Was your issue resolved in one call?
(Please Select)
Yes
No
N/A
Did you feel that the customer service representative spent an adequate amount of time with you?
(Please Select)
Yes
No
N/A
How would you rate the courtesy of the customer service staff?
(Please Select)
Very Courteous
Courteous
Adequate
Needs Improvement
Poor
Rude
Mark the boxes that characterize the demeanor of your customer service representative
(required)
Attentive
Concerned
Friendly
Distracted
Rushed
Inconsiderate
Additional Feedback
Please list any areas in which our service could be improved:
Please share any additional comments:
Personal Information
Please provide the following information.
Date of Service:
Date of Call:
Name of Customer Service Representative
Providing the following information is optional.
Name:
Address Line 1:
Address Line 2:
City:
State:
(Select One)
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Federated States of Micronesia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Marshall Islands
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northern Mariana Islands
Ohio
Oklahoma
Oregon
Palua
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virgin Islands
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Zip:
Would you like someone to contact you regarding your responses on this survey?
Yes
No
If so, please leave your preferred method of contact:
E-mail Address:
Phone Number:
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